FO
Faatima O

1 reviews | Active since Sept 2010

11 Apr 2016, 09:38

DISGUSTING SERVICE. PATHETIC. Rather choose MTN

I am absolutely frustrated with Vodacom and their pathetic service. Along with the inconvenience of my phone being ****** last Thurs, Vodacom has migrated my no. to a new system and my entire acc is in mayhem. I have spent 5 hours on the phn with Vodacom since Fri & my issues are only increasing. All the data has disappeared from my 072 no. as well as from my router & Ipad. My ipad and 072 was also blocked due to my acc being supposedly in arrears even though the full amount was debited on 31/03. I have even went in to Vodacom twice but none of my issues are resolved. Everytime I call Vodacom, the buck is passed on to the next department. I spoke to 2 supervisors, but it was as if I spoke to a wall. I have been without a phone the entire weekend and I have a good mind of emailing CEO - Shameel Joosub. Vodacom should actually reimburse me for all my time and petrol wasted on their faulty system. If this issues are not resolved by 3pm today, I can assure you I will be sending a detailed email to all your executive members with each and every rep that I have spoken to thus far. Please sort this out NOW!!!

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2016, 09:41
Official
Hello faatima,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team