Disgusting Service once again

I have been to this store over 10 times from the time I received my Sony cell phone in October 2014, I am unable to download. every time I went to the store all Mac did was change some settings and the phone worked once again. I work near the Marianhill toll, so for me to get there in time is highly unlikely. so I asked if Mac could explain what to do over the phone. Shannon who supposed to be providing a customer service is definitely not appropriate for the task and that goes for her manager Angelique as well as all they did was insist Mac cannot take a call and be rather difficult.