YN
Yogan N
1 reviews | Active since Sept 2009
18 Jan 2023, 14:15
Disgusting Service on an Upgrade that has not materialised 2 weeks later.
Utterly disgusting service from Vodacom. Did an upgrade on the 5th of January was told i would receive my device within 5 working days. Nothing...no communication, no call, no sms. no device. I called the call centre today and got pushed around from this morning till now as it seems it is no ones job to provide client service. the reposne is always the same, call this number as i am unable to transfer you. I finally get told that unfortunately the device that the consultant had selected for me are obsolete and that a new upgrade needs to be conducted. WHY was this not communicated sooner? I am still waiting for the upgrades department to call me. FYI i have been a Vodacom subscriber for 16 years and am considered a premium subscriber....
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Replies (4)
Vodacom's replyOfficial
18 Jan 2023, 14:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 14:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YN
Yogan N's updateReviewer Update
20 Jan 2023, 09:55And again, Vodacom has stuffed up, Now after explicitly stating i do not want a 36 month contract and want a 24 month contract, they still send me a 36 month contract. I am not accepting this nor any related costs. And the excuse from Vodacom is that it is a different Vendor..../ different franchise....if they carry the vodacom Brand, to me they are all vodacom stop making excuses.
YN
Yogan N's update20 Jan 2023, 09:55
Reviewer Update
And again, Vodacom has stuffed up, Now after explicitly stating i do not want a 36 month contract and want a 24 month contract, they still send me a 36 month contract. I am not accepting this nor any related costs. And the excuse from Vodacom is that it is a different Vendor..../ different franchise....if they carry the vodacom Brand, to me they are all vodacom stop making excuses.
YN
Yogan N's updateReviewer Update
20 Jan 2023, 09:56Processed the wrong order....***********ence at its best, and here i sit with no device. can somebody competent assist?
YN
Yogan N's update20 Jan 2023, 09:56
Reviewer Update
Processed the wrong order....***********ence at its best, and here i sit with no device. can somebody competent assist?
YN
Yogan N's updateReviewer Update
27 Jan 2023, 10:48And the disgusting service continues, even at a branch level. I do not care if it is a franchise or independent vendor, it is branded vodacom.
The reluctance and arrogance of the staff member at Vodacom shop in cresta was astounding. Guess he could not wait to go on lunch.
I have used the online functions, requested a call back and still nothing.
FYI, the upgrade process was done incorrectly, i specifically requested 24 months, the consultant agreed while i was on the call, but still sent through a 36 month contract (@ vodacom go check your recorded calls) this is dishonesty, had i not double checked the term i would have been duped by vodacom into a 36 month contract.
The reluctance and arrogance of the staff member at Vodacom shop in cresta was astounding. Guess he could not wait to go on lunch.
I have used the online functions, requested a call back and still nothing.
FYI, the upgrade process was done incorrectly, i specifically requested 24 months, the consultant agreed while i was on the call, but still sent through a 36 month contract (@ vodacom go check your recorded calls) this is dishonesty, had i not double checked the term i would have been duped by vodacom into a 36 month contract.
YN
Yogan N's update27 Jan 2023, 10:48
Reviewer Update
And the disgusting service continues, even at a branch level. I do not care if it is a franchise or independent vendor, it is branded vodacom.
The reluctance and arrogance of the staff member at Vodacom shop in cresta was astounding. Guess he could not wait to go on lunch.
I have used the online functions, requested a call back and still nothing.
FYI, the upgrade process was done incorrectly, i specifically requested 24 months, the consultant agreed while i was on the call, but still sent through a 36 month contract (@ vodacom go check your recorded calls) this is dishonesty, had i not double checked the term i would have been duped by vodacom into a 36 month contract.
The reluctance and arrogance of the staff member at Vodacom shop in cresta was astounding. Guess he could not wait to go on lunch.
I have used the online functions, requested a call back and still nothing.
FYI, the upgrade process was done incorrectly, i specifically requested 24 months, the consultant agreed while i was on the call, but still sent through a 36 month contract (@ vodacom go check your recorded calls) this is dishonesty, had i not double checked the term i would have been duped by vodacom into a 36 month contract.