DISGUSTING SERVICE ON A SIMPLE QUERY

I have been emailing and calling Vodacom for over two months with no resolution. The advisors are so rude, *********** and don't know the product at all. It is so frustrating that every time I called, I had to explain myself, this was over 15 times - why is there no usernote or unipad option?

After doing this too much, I opted to email in hopes that this would be simpler, but my was I wrong. I even opted to dumb down the matter and ask one question and one request. I have 6 case numbers - all have been closed with no resolution. What form of training do these advisors get, what form of good service training does Vodacom offer to their employers? My case numbers to legal: - EC-1R9U-3KH4EL - EC-1R9U-230IP6 - EC-1R9U-27VQ2B - EC-1R9U-21KU2E - EC-1R9U-2FOSG9 - EC-1R9U-3QWAQD I honestly have reached a point of frustration. I will not be paying till I have an answer. From my calculations I have counted 24 handset instalments, can Vodacom not advise to confirm these calculations?