Disgusting service. Nothing about Vodocom is client centric.

I have never been treated so badly by any service provider. I was unhelpfully told by Siphokazi Mbi that she wants to keep her job and tells me to resend the attached documents via email and she can’t give me a turnaround time her manager Morena can only call in me 45 – 60min.That was 2 days ago But in the meantime, she has removed my bank account details from system without my permission, which means my father’s account that I have been diligently paying for 7 months will go into arrears and the phone is now soft locked!!! Why do I feel like I am being punished because I’ve been making payments without fail on my father's account.

The sms sent by vodocom doesn’t even have an email address and the number *** just disconnects. So where Siphokazi am I supposed to email the documents Vodocom has had for 7 months already. Please fix this immediately.