Disgusting Service , No answers just lies and I dont knows.

<p> </p> <p>This message is my last resort to dealing with the horrible service Ive received and it has still not been resolved .</p> <p>My debit order from Vodacom this month came to R4500 . <br />I called the customer care line as it seemed exorbitant. First issue there , my number was not coming up , after rechecking with my ID NUMBER only did it appear . The customer care line could not give me any information with regards to this debit because unknown to me my account was in prelegal, the reason also unknown to them. <br />I called pre legal who also could not find my number until trying with my ID number , and then they did not have access to an invoice. When I asked why the response was 'Ma'am I dont know, its weird" .These are the same invoices I have repeatedly requested to get since August last year and I still have not received one for a single month. <br />Eventually my account was found and I was told I owe R3000 in data roaming ( Reference number for the call 1- ********** ********** ) . I have never activated data roaming ,I have actived sms roaming via sms.I used my phone in April outside of South Africa and no one can tell me why Im being charged only in July for these supposed services I used . I travel to my home country with roaming so i am aware of the charges and I never use my data outside of SA and my data was not on for my trip so I really dont understand where Im being charged from . I was contacted by the social media team ( Roshan Abdurahman on the 4th of July) after posting about this service on Facebook . They said to await an answer for my query (ref number 1- ********** ********** ) in 3 -5 working days . It is now more than a week later . I called (spoke to kgomotso on ********** ) and emailed: <br /> <br />10th of July - responded to by Lubabalo Kaula that my query was still under investigation 6 working days later . </p> <p>and on the 11th of July by Sharif Stegman from your social media team only to be promised to be called back with a resolution and nothing has happened . No one has called me,today is the 13th of July and still nothing .<br /> <br />I shouldnt have to chase a provider to get an invoice or to get a resolution on an issue where so many things with my account are irregular . I still dont know why Im in prelegal, I still dont have any invoices since August , I am still not aware of why my number doesnt appear in your records until tied to my ID NUMBER , I still dont have explanations as to why an invoice was not available even when I called and had to wait on the phone while someone ran around and pulled an invoice from somewhere to explain to me why so much money was taken from my account . All Im getting is the run around and Im actually just disgusted with this service.</p> <p> </p>