Disgusting service from Vodacom yet once again!

The wifi in the area that i stay in goes down on a monthly basis yet Vodacom via Mweb suppose to be providing "good service". I have NEVER experienced this nonsense with the previous network i was on. When i log a call with MWEB they told me it will take upto 6 DAYS for Vodacom to come out and fix the issue!!! As a paying consumer this is ridiculous as if i dont have funds in my account on the 25th of every month Vodacom will not wait 6 days for me to gather funds to pay the subs! NEVER in my life did i hear of such horrible SLA to clients. My reference number is MWB***9 that was logged with Mweb. Why doesnt Vodacom just cancel their service offering if they cant provide it as this happens monthly in my area?