Disgusting Service from Vodacom upgrades department ***

I had did an upgrade with their call centre on ********** on saturday the 24th of November.Consultant didnt even know what good data deals they have.Eventually finding the R299 for 60gb deal i decided to upgrade.Call centre agent advised me that someone will call me to finalise the upgrade.Tuesday 27th of November i called Vodacom to find out whats going on with my upgrade they advised they will escalate and get soemone to call me.Today the 28th of November still no feedback i call again only to be told managers are in a meeting and that Ram might deliver my router by friday.When i asked the agent if my upgrade will be efective on the 1st of december she said she cant confirm that.I am extremely dissapointed with Vodacom.There is no customer service whatsoever.If this is the sevice i receive whilst renewing my contract i can only imagine the after service..Disgusted really.I am going to cancel my contract and move to a seevice provider that can actually value their clients!