disgusting service from vodacom store agents

<p>About weeks ago I had picked up a samsung smart phone in Langebaan opposite the KFC. I had tried to get information about the owner on the phone itself however it was locked and I could not get into the phonebook. The only thing I could see was the network the owner was using which was vodacom.</p> <p> </p> <p>I decided to take the phone to a vodacom store in Weskus mall. When I got there I was assisted by a lady by the name of Monique whom I gave the phone to and explained the scenario. I left my contact details to her so that I can be informed when the owner gets his or her phone.</p> <p> </p> <p>I received no feedback whats son ever so I went back to the store weeks 2 weeks later on 07/03/2017. When I got there was advised that the owner had collected his phone. My question why was I not notified and the manager told me they had lost my contact details. The only things that annoys me is how did they know who the owner was if they did not even take down the details of the person whom they gae the phone to? what gaurantee do I have that they even gave the phone to the owner. For such a big company I had expected a better service but after this experience I ask myself what kind of agents is vodacom employing.</p>