Disgusting Service from Vodacom Springs Mall

Good day

I would like to raise a serious complaint regarding the very bad and unprofessional service received from Vodacom Springs Mall.

We went into the shop on the 5th of January 2021 to apply for a promotional business contract running at the time.

It was for a Samsung Note 20, 30gig data a month (20 +10), unlimited calls and sms for R999 a month with a free Samsumg 32" smart television.

Cleo the sales assistant assisted us. The deal was approved. The store did not have stock at the time of application and we were told to return once the stock had arrived.

A week and a half later the store contacted us to come and collect. When we got to the store to proceed with the deal, the deal suddenly disappeared off the system, this is according to Cleo. She said she had no knowledge as to why this had happened.

I was terribly upset and I informed her the deal was approved on the 5th January. Cleo told me she did not understand what had happened. I told her I wanted the matter sorted out asap as I app**** for a specific promotion before its expiry date. Cleo said she would handle it and have it sorted out.

I contacted the store several times and spoke to the manager Terry and Cleo and they kept on advising me that processes had to be followed to correct the matter and the sales assistant who deals with business accounts was on leave. They waited for her to return to assist them as she knew how to handle the situation as they had to request for the deal to be reopened.

Each time that we spoke to Terry and Cleo we told them we did not want any other deal except for the one that we app**** for and what was approved. They tried to sell us another deal but we were not interested. We made it clear at all times.

They then told us that they went to East Rand mall to collect stock and when they got there the phone was allocated to someone else. I simply do not agree with this!

This week Monday they activated the contract and only provided me with a sim card as I desperately required a number. R560 was deducted from my account but yet I still had handset. According to carnival mall Vodacom this is ********* and could actually not be done.

I took the liberty of contacting Vodacom at mall of carnival to ask them if they had stock of a handset as Terry and Cleo were very unhelpful in assisting me with getting a handset. Carnival informed Springs that they have stock and they should collect the handset asap.

I went to Springs to collect the handset yesterday afternoon Thursday 21 January 2021.

Cleo confirmed that I was receiving my package which I app**** for. The R300 in store voucher was not loaded. I purchased a phone cover to the value of R500 and I only paid in R199. Terry and Cleo were not happy with me as I told them this was part of my package which I app**** for. They proceded with the transaction and gave me the cover. According to my knowledge this shows me that Cleo did not in fact check that my package was in order and correct.

I confirmed once again with her that I would be getting the television and she confirmed and explained to me how to redeem my voucher for the television on my phone.... using the Samsung members app.

When I got home I tried to retrieve the voucher but it was not there.

I contacted Cleo and Terry this morning, Friday 22nd January and they both confirmed that I would not be getting the Television voucher.. this was after they confirmed upon collection and sold me the deal I app**** for.

Their service and treating of clients is disgusting and they have a "dont care attitude" towards vodacom clients, especially when this is a business deal.

If I do not get answers and the deal which I app**** for, I will be cancelling this contract and I will put this on hello Peter.com and I will inform relevant business owners not to make use of Vodacom at all.

I cannot believe the service from these two representatives of Vodacom.

Please can someone contact me urgently to sort this matter out.

Regards F van Tonder ***