Disgusting Service from Vodacom Sales!

I made two separate online applications via Vodacom online:

25/02/2021 Quote number (application 1) - VODACOMDIREC-*** Response from CAD Online Sales (application 1) - Reference Number: EC-16B5-2F****

Application approved.

04/03/2021 Quote number (application 2) - VODACOMDIREC-*** Response from CAD Online Sales (application 2) - Reference Number: EC-16DC-3WZLHV

Application approved.

BOTH APPLICATIONS APPROVED AFTER MANUAL DOCUMENTATION REVIEW. This feedback came directly from CAD ONLINE SALES.

When I call the Vodacom contact centre for feedback on the next steps for delivery, they tell me that they cannot see this application and they have created so many various profiles for my account that they don't know where to look.

1st feedback from the contact centre was that they don't understand how this was approved because there's a problem with my profile and they don't know why I received that email - BUT CAD ONLINE SALES emailed me to confirm the application approved!

2nd feedback from the contact centre was that they cannot help me but I should email *** - BUT CAD ONLINE SALES emailed me to confirm the application approved, again!

I am an existing Vodacom customer and this service is appalling. How do I receive 2 separate emails confirming my online applications are approved but the contact centre agents give me no help at all. It's frustrating because the contact centre agents seem unwilling to help beyond what they think they know but are quick to ask me to stay on the line to rate their service.

I have reference numbers linking back to an application and an approval email but nobody can seem to find this on the system. What is going on at Vodacom??!

If it wasn't easier to keep my portfolio together with Vodacom, I'd move to another SP. I am thinking long and hard about moving to a different SP and I will tell everyone who will listen about this poor service and poor experience!