DISGUSTING SERVICE FROM VODACOM REGARDING CANCELATION FOR BRAIN INJURED INDIVIDUAL

My husband suffered a brain injury and Vodacom has been totally useless when it comes to assisting with his contract cancelation, it's end of the contract and they won't cancel it. I've spent so much time on the phone with customer care, legal department, being told to send in medical records then going to the store and being told they can't submit the documents and don't do cancellation in store, phoning cancellations and they don't help either, sent cancellation email too. The manager at the one store told me to transfer the contract onto my name, which I do not want as I have my own contract and do not need another and I do not want this contract to continue for another 2 years . Everyone is just passing this case from one person to the next, all other places helped out and I came right with the other contracts. This is unacceptable from VODACOM for a small contract making it so difficult to cancel it! I NEED SOMEONE TO CALL ME FROM A HIGHER POSITION THAT CAN ASSIST ME WITH THIS URGENT ! CLEARLY YOUR STORES ARE QUICK ENOUGH TO OPEN CONTRACTS BUT NOT HELPFUL WHEN THEIR CUSTOMERS NEED HELP, HAVE A NO CARE ATTITUDE