Disgusting Service from Vodacom Midrand Call Centre

<p>I had called the Vodacom call centre at the beginning of April 2017 to cancel my contract which had expired. I was transferred to the retentions department. The call centre agent convinced me to move to another package for which they had done a deal match. I had concluded the deal and the agent informed me that the Confirmations Department would give me a call to confirm the order and the delivery of the handset. I was guaranteed that the handset will be delivered to me in 3-5 days. Its now gone almost 3 weeks and I have still not received the hadnset. I was initially dealing with Ms Jessica Sidu who assured me that she would resolve the matter however to no avial did I receive any futher assistance from her. I had made numerous calls too the call centre to have the matter resolved and at most times holding on for long durations to get any assistance. On a number of occassions I had to cut the call and try agian in order toget through to the Midrand branch as Vodocom has only one contact number. This whole process has been highly frustrating after which I requested to speak to a supervisor. I was transferred to Yolanda Daniso who is apparently a supervisor. He assured me he would look into the matter and give me feedback with regards to my upgrade by the 26 th April 2017. To date I had not received any response from Yolanda. I had to start calling the call centre this morning to try and speak to Yolanda to get some feedback with regards to my matter. I had made about 4 calls to the call centre, often hanging on for 20-30 minutes to speak to him. I have had xplain to each consultant what my problem was before trying to speak to Yolanda Eventually when I got to speak to Yolanda he confirms that the matter has been escalated and he cannot inform of how long the matter would be resolved .When I requested to speak to his Manager/Team Leader to complain abou the bad service I had received from him and Jessica he put me on hold for about 15 minutes and eventually cut the call. I then called the call centre again to try and speak to Yolanda's Manager. Another call centre agent said that the supervisor (Dino ****tsoai) was in a meeting and that he would ask the supervisor to call me back. Well surprise, surprise I have not received a call fromt he Manager as yet.</p> <p>Highly frustrated and angry customer. I wish I had never agreed to continue with Vodocom.</p> <p> </p> <p> </p> <p> </p> <p> </p>