DISGUSTING SERVICE FROM VODACOM/ MERCHANT CX EMPLOYEE ITUMELANG MODISE

Vodacom debited R1400 from my account on the 25th stating I am in arrears. Then today they update on credit bureau that I am 4 months in arrears. I have been calling vodacom from the 26th to enquire if the debit order has gone through and I was told yes my account is up to date. I spoke Itumelang Modise today from Merchants CX who is a third party that handles vodacom customer services who was of no assistance, when I requested to speak to her team leader she refused saying they are in a meeting, I told her I would hold she told me she has other people to assist clearly assisting me was not a priority. She eventually provided me with an email address *** where I was not responded to when I wrote a complaint and wanted this rectified immediately.

Please update my information correctly with the credit bureaus, my account is up to date and please do this ASAP, as this affects my credit profile negatively.