S-LD
Shelley - Lynn Duck

1 reviews | Active since Nov 2016

21 Nov 2016, 12:55

Disgusting Service from Vodacom - HA TO PRESS A STAR TO GET TO THE NEXT PROMPT YOU DONT EVEN DESERVE 1

<p>I have not been able to dial out of my Mobile phone for 7 days i have phoned and logged 4 complaints phoned 7 times 1 time to be cut off 1 time i was helped but no sms sent. Again today i phoned and nothing has been done i have all the sms and proof etc of this disgusting service.</p> <p> </p> <p>How am i expected to pay for a service i am not getting and a call centre who cannot be bothered to resolve the issue.</p> <p> </p> <p>WHAT MUST I AS A CONSUMER DO TO GET THIS PHONE TO WORK NEVER MIND THE SECON PHONE THAT I HAD TO TAKE OUT A NEW CONTRACT 3 MONTHS AGO AND IT TOOK 6 WEEKS TO SET UP THE VOICE MAIL.</p> <p> </p> <p>I am at a loss as to where to turn to get this situation resolved i am frustrated and disapppointment in Vodacom.</p> <p> </p> <p>My contract is up for renewel in February and i can Guarantee you i will be moving to another service the provider, I am at the point you can cancell both contract with immediate affect.</p> <p> </p> <p> I can almost guarantee you not a single person will phone me back and resolve this issue.</p> <p> </p> <p>they keep sms me telling me the problem will be resolved in 24hours the first time</p> <p>second time 48 hours</p> <p>3rd time i was told to turn the phone off for an hour which was Sunday no sms was sent</p> <p>Today i phoned again was tranfered to 3 different people with not a single person helping me.</p> <p> </p> <p> </p> <p>OVER VODA COME</p> <p> </p> <p>Shelley</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2016, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team