1 reviews | Active since Nov 2016
Disgusting Service from Vodacom - HA TO PRESS A STAR TO GET TO THE NEXT PROMPT YOU DONT EVEN DESERVE 1
<p>I have not been able to dial out of my Mobile phone for 7 days i have phoned and logged 4 complaints phoned 7 times 1 time to be cut off 1 time i was helped but no sms sent. Again today i phoned and nothing has been done i have all the sms and proof etc of this disgusting service.</p> <p> </p> <p>How am i expected to pay for a service i am not getting and a call centre who cannot be bothered to resolve the issue.</p> <p> </p> <p>WHAT MUST I AS A CONSUMER DO TO GET THIS PHONE TO WORK NEVER MIND THE SECON PHONE THAT I HAD TO TAKE OUT A NEW CONTRACT 3 MONTHS AGO AND IT TOOK 6 WEEKS TO SET UP THE VOICE MAIL.</p> <p> </p> <p>I am at a loss as to where to turn to get this situation resolved i am frustrated and disapppointment in Vodacom.</p> <p> </p> <p>My contract is up for renewel in February and i can Guarantee you i will be moving to another service the provider, I am at the point you can cancell both contract with immediate affect.</p> <p> </p> <p> I can almost guarantee you not a single person will phone me back and resolve this issue.</p> <p> </p> <p>they keep sms me telling me the problem will be resolved in 24hours the first time</p> <p>second time 48 hours</p> <p>3rd time i was told to turn the phone off for an hour which was Sunday no sms was sent</p> <p>Today i phoned again was tranfered to 3 different people with not a single person helping me.</p> <p> </p> <p> </p> <p>OVER VODA COME</p> <p> </p> <p>Shelley</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
