Disgusting service from Vodacom for THEIR faulty item.

Please read the following and share to show all how disgusting Vodacom is. I am in tears with the frustration of it all and today has been terrible.

My 2 month old iPhone 8 stopped working today, out of the blue. We went to our local Vodacom branch and was told by Lorenzo who works there, that there are two options.

Either we drive to Canal Walk and if unable to repair I can walk out with a new phone (short option) or hand it in there and it will take 3 weeks. We chose the Canal Walk option.

I live in Fish Hoek so Canal Walk is in an hour drive out of our way. When we got there, they said they have NEVER given phones out straight away, they are always sent to repairs. Here is Lorenzo's first lie.

We then ask Lorenzo to phone his boss and to get him to contact us. Lorenzo says he has to specially come out of a work meeting to answer his call (this is relevant).

We ask for a loan phone, Canal Walk doesn't have, so we phone Lorenzo again. He knows we at Canal Walk since he was the one who sent us there, and tells us he can have a loan phone ready by 3pm at the Longbeach branch.

At this point my Dad and I are fuming as Lorenzo has totally messed us around and wasted our time. So we head back to Fish Hoek to get the loan phone from the Longbeach Vodacom branch.

We get there just to be told that they can't give me a loan phone since I didnt send my phone in for repairs from there. But Lorenzo was well aware we were at Canal Walk but still said he would have a phone for us?

To top it all off, I don't get a new phone from ********** The repairs centre sends you a second hand one. So they get my brand new 2 month old iPhone 8 and I get some second hand "refurbished" phone whilst still paying for a brand new one.

Regarding the meeting, we get to our Vodacom store and the manager says that the boss is actually on leave, so how could he be in a work meeting as Lorenzo said?

I am DISGUSTED by this service and they totally back you into a corner. The most ********** service I have EVER recieved and no-one is bothered to try and fix it.

Please share so that everyone knows how Vodacom operate and treat their customers. Lorenzo's service is particularly disgusting and he is a horrid representation for Vodacom.