Disgusting service from Vodacom fibre

I cancelled my previous fibre ISP to move to a "better" service and deal. Vodacom took my order through the Vumatel portal. A router arrived promptly. Great, I thought. I had to wait 30 days for the previous ISP to release the line. They cancelled on 28/9. I contacted Vodacom immediately to request activation. For over a week I have been calling their call centre *** and repeatedly asking why the line is not yet active. They keep escalating the issue to the activations team to no avail. I cannot speak to anyone in the activations team because their details are secret. SO I am stuck in a terminal loop of calling the call centre to be promised action and no action being taken. SUpervisors fail to return calls. Cannot speak to anyone in management (POPI is the excuse). I so regret choosing Vodacom as my ISP. They are in breach of their contract. Abysmal customer service. Stay well away from Vodacom Fibre