jK
joe K
1 reviews | Active since Jan 2012
24 Apr 2026, 18:03
Disgusting Service from Vodacom Fibre
A serious service failure and administrative error that has left me without fibre connectivity and without any meaningful feedback or resolution. On Wednesday evening at approximately 22:00, I lost fibre signal. I waited until Thursday morning before contacting Vodacom and logged a fault. During this call, I spent approximately 45 minutes with the consultant, where confusion arose regarding an incorrect ONT/serial number on my current router. On Friday morning 24th April, I was contacted by Vumatel, who informed me that Vodacom had submitted a request to cancel my fibre line and queried who my new service provider would be. I advised them this was incorrect and that I would revert to Vodacom. I then spent a further 45 minutes on a follow-up call with Vodacom, where it became clear that, Vodacom had erroneously submitted my line for cancellation to Vumatel the service provider for fibre. While I am patiently waiting at 18h00 roughly 35 hours since my complaint was logged I receive a message from Vodacom that my problem is now going to take a further 24 hours to resolve but their turn around time is 24 hours to 48 hours as advertised Is this how major companies hold you to ransom,
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Replies (4)
Vodacom's replyOfficial
25 Apr 2026, 09:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2026, 09:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jK
joe K's updateReviewer Update
25 Apr 2026, 12:03It is now Saturday 11h38 ,48 hours after I logged my complaint, a consultant has just contacted me, the consultant that logged my fault right in the begning, but how can I believe him now when he **** to me from the begning It appears that Vodacom sent to Vumatel a request to have my line cancelled on the 23 rd of April, Vumatel has deleted my portal and to be back on line will be another 3 or 4 days because Monday is a public holiday.
Nobody can tell me why my line was cancelled, Nobody can say anything about the lies, the promises that were made, the phone calls to follow up on my fault, that I had to make, Nobody is saying anything about compensation for the inconveniece of being offline, The work I failed to do because of some body's else mistake, The money I failed to earn due to some body decideing to cancel my signal. Is it so easy just to delete a paying customers account
The manager Thokozani that also failed to phone me back after his promises, maybe this is Vodacom thing make a promise and forget about it.
Is this the service that Vodacom customers can expect
Nobody can tell me why my line was cancelled, Nobody can say anything about the lies, the promises that were made, the phone calls to follow up on my fault, that I had to make, Nobody is saying anything about compensation for the inconveniece of being offline, The work I failed to do because of some body's else mistake, The money I failed to earn due to some body decideing to cancel my signal. Is it so easy just to delete a paying customers account
The manager Thokozani that also failed to phone me back after his promises, maybe this is Vodacom thing make a promise and forget about it.
Is this the service that Vodacom customers can expect
jK
joe K's update25 Apr 2026, 12:03
Reviewer Update
It is now Saturday 11h38 ,48 hours after I logged my complaint, a consultant has just contacted me, the consultant that logged my fault right in the begning, but how can I believe him now when he **** to me from the begning It appears that Vodacom sent to Vumatel a request to have my line cancelled on the 23 rd of April, Vumatel has deleted my portal and to be back on line will be another 3 or 4 days because Monday is a public holiday.
Nobody can tell me why my line was cancelled, Nobody can say anything about the lies, the promises that were made, the phone calls to follow up on my fault, that I had to make, Nobody is saying anything about compensation for the inconveniece of being offline, The work I failed to do because of some body's else mistake, The money I failed to earn due to some body decideing to cancel my signal. Is it so easy just to delete a paying customers account
The manager Thokozani that also failed to phone me back after his promises, maybe this is Vodacom thing make a promise and forget about it.
Is this the service that Vodacom customers can expect
Nobody can tell me why my line was cancelled, Nobody can say anything about the lies, the promises that were made, the phone calls to follow up on my fault, that I had to make, Nobody is saying anything about compensation for the inconveniece of being offline, The work I failed to do because of some body's else mistake, The money I failed to earn due to some body decideing to cancel my signal. Is it so easy just to delete a paying customers account
The manager Thokozani that also failed to phone me back after his promises, maybe this is Vodacom thing make a promise and forget about it.
Is this the service that Vodacom customers can expect
jK
joe K's updateReviewer Update
27 Apr 2026, 09:16It is Monday morning, 5 days since I logged my complaint, not a word from Vodacom, on my complaint , a error caused by Vodacom, well I am not going to go away
jK
joe K's update27 Apr 2026, 09:16
Reviewer Update
It is Monday morning, 5 days since I logged my complaint, not a word from Vodacom, on my complaint , a error caused by Vodacom, well I am not going to go away
jK
joe K's updateReviewer Update
05 Aug 2026, 09:26It is now the end of July 2026, and haveing been notified 3 months after my downtime in April due to a Vodacom error, the credit will be for R98.00 rand, monthly subscription is R429.00. The inconveniece of haveing no signal for a week, the fact that I work from home and that I had lost signal over a long weekend, the inconveniece of the phone calls to the call cente, the fact the serial number on my router is still incorrect had no bearing on the amount to be passed of only R98.00 . The line speed which was below what I am paying, for was only corrected in June which affected my work and my streaming, My router serial number is incorrect, which I believe caused my down time in April, which is a big problem when I would like to report a loss of signal or fault I do not receive a monthly invoice or statement or even a contract when I joined, but when I try to cancel my subscription, I am told two months notice and the balance of my contract, which I did not sign, In the begning of my contract my service from Vodacom was cancelled for no valid reason, how easy would it be for Vodacom to blacklist my name due to non payment and then fight for it to be cleared is another problem on its own. All I can say now to potential customers is don't choose Vodacom Fibre, I feel they really don't value you as a client.
jK
joe K's update05 Aug 2026, 09:26
Reviewer Update
It is now the end of July 2026, and haveing been notified 3 months after my downtime in April due to a Vodacom error, the credit will be for R98.00 rand, monthly subscription is R429.00. The inconveniece of haveing no signal for a week, the fact that I work from home and that I had lost signal over a long weekend, the inconveniece of the phone calls to the call cente, the fact the serial number on my router is still incorrect had no bearing on the amount to be passed of only R98.00 . The line speed which was below what I am paying, for was only corrected in June which affected my work and my streaming, My router serial number is incorrect, which I believe caused my down time in April, which is a big problem when I would like to report a loss of signal or fault I do not receive a monthly invoice or statement or even a contract when I joined, but when I try to cancel my subscription, I am told two months notice and the balance of my contract, which I did not sign, In the begning of my contract my service from Vodacom was cancelled for no valid reason, how easy would it be for Vodacom to blacklist my name due to non payment and then fight for it to be cleared is another problem on its own. All I can say now to potential customers is don't choose Vodacom Fibre, I feel they really don't value you as a client.