Disgusting service from Vodacom Fibre

Good Day

I want to start off by saying that I am highly irate and disappointed with the service from Vodacom.

On around the 27 Jan 2021 I requested for a migration from my current 10mb / 10mb line to 100mb / 100mb and I was quoted R1550, I called back and said but I can see on the website that the package is R1250 on the website, then the advice that I was given was that I had to cancel the 10mb line as it was through Vodacom through SADV to Vumatel and to then take out a new package from Vodacom directly to Vumatel - Okay fine I agreed - made sense. I was informed that the cancellation needed a calendar month on the 10mb line so it would end on 28 Feb 2021 then I should call in on 1 March 2021 to activate the line. Still fine - I agreed. Then a few days later somewhere in early Feb my line was down for +/- 8 days while I was working from home, I called everyday for an update with nobody feeding back to me. Eventually the line was resolved - don't know what the issue was. The Vodacom fibre agent then advised that 100Mb / 100mb package was already activated even through Vodacom said to me that it would only be activated on 1 March 2021 - So I asked why am I only getting 10mbs - Vodacom agent said because I was still using the old router, so I advised him that I didn't need a new router but Vodacom sent one anyway then he said that he would update my serial number on Vodacoms side to the old router. For two weeks I had been waiting for the correct speed to reflect and nobody came back to me with a single update. I called numerous times and still nothing. Eventually this was resolved and the speed was fine. I was also charged a cancellation fee for cancelling one line to move to another line even though I am still with Vodacom in both instances, surely this could have been wavered, its not like I cancelled with Vodacom and went with their competitor. Vodacom did not take into consideration the amount of days that I was down and did not have service which I paid for still in full.

This month again, April 2021, my line went was flapping (on for a few minutes then down for a few minutes on the 13 April 2021 then on 14 April completely down, I had logged a call and was told 48 hours somebody would resolve the issue or at least feedback to me. Its now 18 April and I still do not have internet and nobody has come back to me. I understand that there was an outage in my area but everyone else is back up and running, at least some sort of communication to say that we are busy with the matter or what the issue is, but I have received nothing. I call the call center and the agents have no empathy, when I ask to speak to the manager or team lead then put me on hold forever as if they want my airtime to run out or for me to give up and drop the line - I have recordings because as part of my job my phone automatically records everything.

I WANT TO CANCEL EVERYTHING WITH VODACOM

I will not be paying cancellation fee the second time because I did not need a new router and there was no installation done when I migrated to the new package with Vodacom even though I told them I already have a router and the line is active. Also because I opted for a month to month package.

Please send me confirmation that everything will be cancelled immediately so that I can get this service from a more competent service provider.

Latest call log: SR***