DISGUSTING SERVICE FROM VODACOM

on 14 april, i went onto the vodacom app on my phone and went to the vodabucks store, i exchanged 170 of my points for a R50 voucher to use at hungry lion,everything went through successfully and i was told i will receive an sms with a wii code, THAT SMS NEVER CAME THROUGH.i then tried for several days to contact vodacom customer care to tell them i didnt get an sms , BUT I COULD NEVER GET AN OPTION TO SPEAK TO A CONSULTANT.AFTER SEVERAL DAYS OF TRYING TO SPEAK TO A CONSULTANT, I WAS NEVER LUCKY, i then asked my friend yesterday 28/04/2022 to try and see if she can call from her phone because she is on contract with vodacom and ask if a consultant can call me back since i dont get an option to speak to a consultant, a few minutes later a consultant from vodacom customer care called me and said she was informed by my friend to call me, i explained my problem, gave her my details and she said the sms would come through,i checked my phone for the sms whilst she was still on the line and there sms was there, she then hung up, when i read the sms it said i have until the 27/04/2022,to utilize the voucher, the date yesterdaywas the 28th,meaning the voucher had expired.MY POINTS HAVE NOW BEEN DEDUCTED AND I CANT USE MY VOUCHER,SINCE IT HAS NOW EXPIRED,THIS IS VERY UNFAIR AS I TRIED CALLING VODACOM FROM THE DAY THE SMS DIDNT COME THROUGH,YOU DONT GET AN OPTION TO SPEAK TO A CONSULTANT WHEN CALLING CUSTOMER CARE,.I FEEL I WAS ****** AND CHEATED AND ITS ONLY FAIR THAT VODACOM REIMBURSE ME SOMEHOWAS I HAVE LOST POINTS AND NOT REDEEMED ANYTHING,IM VERY ANGRY AND UPSET, IF VODACOM HAD CONSULTANTS THAT TOOK OUR CALLS THIS MATTER WOULD HAVE BEEN RESOLVED LONG AGO BEFORE THE VOUCHER HAD EXPIRED, IF IT HAD NOT BEEN FOR MY FRIEND,I STILL WOULDNT HAVE BEEN ABLE TO GET TO SPEAK TO A CONSULTANT,THIS IS POOR AND PATHETIC SERVICE FROM VODACOM, I DEMAND THEY REIMBURSE ME IN SOME WAY OR ELSE THIS WILL GO FURTHER.