1 reviews | Active since Oct 2021
DISGUSTING SERVICE FROM VODACOM
I would like to take this opportunity to complain about the disgusting service I received from Vodacom todate. I app**** for a fibre line on the 1st of October 2021 and a month later have received -100% no service support from Vodacom. I have called them a million times and was speaking to Lydell Chetty via email. Contacted Vodacom Media and got a mail from Casandra Bloem and still no joy. Maybe Vodacom should review their *** # because none of the staff are enablers. Try *** you get the run around. I am so disgusted that I even tried going through a third party and they are having difficulty getting support from Vodacom. I have tried all avenues and still have no fibre. I even logged a call on the 7/10/2021 and received this reference number EC-17XV-2UKERQ, which they stated would take 2-3 days to comply, guess what I received a mail from from them on the 26/10/2021 stating this is now closed. WOW, not a peep out of them. I Have tried all avenues. They keep on sending me a request to approve S*** which they cancelled. Every time you call Vodacom and they cannot assist, they put the phone down in your ear, they do this constantly.
How hard is it to get someone to activate a fibre line is it going to take another month.
Disgruntled customer
Kind regards
Disgruntled customer
Kind regards
Disgruntled customer
Maybe you should go and review this again I received a mail requesting information from Cassandra and another at the same time and date stating that this was closed. Really how does that work. Why must one bother if Vodacom do not know what they are doing.
Maybe I should get all the emails I have sent and all the phone calls I made to Vodacom regarding a fibre line. To date I received no help whatsoever. It has been a month. When you call to query, the phone gets put down in your ear and you have to call back, or you get directed elsewhere. No one bothers to try and contact you. To date I have not received one call or the correct assistance from Vodacom. When you call and ask to speak to the person that was assisting you are told sorry they are working from home and you can only contact them via email. Then you get a mail from that person stating call *** for assistance. I can go on and on and on.
I am trying now to get a fibre line through a third party and they are battling to get Vodacom to come to the party, that says alot. This has been going on now for two weeks.
So who will fix this.
Disgruntled customer.
Maybe you should go and review this again I received a mail requesting information from Cassandra and another at the same time and date stating that this was closed. Really how does that work. Why must one bother if Vodacom do not know what they are doing.
Maybe I should get all the emails I have sent and all the phone calls I made to Vodacom regarding a fibre line. To date I received no help whatsoever. It has been a month. When you call to query, the phone gets put down in your ear and you have to call back, or you get directed elsewhere. No one bothers to try and contact you. To date I have not received one call or the correct assistance from Vodacom. When you call and ask to speak to the person that was assisting you are told sorry they are working from home and you can only contact them via email. Then you get a mail from that person stating call *** for assistance. I can go on and on and on.
I am trying now to get a fibre line through a third party and they are battling to get Vodacom to come to the party, that says alot. This has been going on now for two weeks.
So who will fix this.
Disgruntled customer.