Disgusting service from vodacom

We signed up for vodacom fiber, on 28nov.we went with them, because they assured me installation would take 10-14 days. We're on day 16,no installation. They keep giving me the same bs response, "we're waiting for feedback from the installer, and it can take 10-14 days. We've been in our new home, without connectivity for 14 days. We have had to deal with rude agents, agents who can't give us answers, agents who promise to get back to us, nothing. I rant on social media, I get the same s**** repeated. We have asked for the order number from vumatel, they ignore us. I call vumatel, they can't help me without an order number. Even giving name and address, they can't help. I've got a router collecting dust for a week, and still no sign of installation.