IK
Ilze K

1 reviews | Active since Sept 2012

09 Jun 2017, 12:56

DISGUSTING SERVICE FROM VODACOM CRESTA ( Ground floor branch )

<p>App**** for a new Vodacom contract a week ago at Cresta Vodacom . Spent 6 hours in store to have contract</p> <p>signed and activated Received phones 4 days later, WAITING TO GET ACTIVATED</p> <p>When I call to ask when I will be activated, the reply is : " You can load pre-paid airtime in mean time.</p> <p>*** !! If i wanted pre paid I wouldn't sign a two year contract ! </p> <p>New contracts can't be activated in store ! How ridiculous, I have clients and business to do and can't make any calls !!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2017, 13:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jun 2017, 09:02
Official

Dear Ilze,

Your query has been resolved.

Regards,

Cassandra