Disgusting Service from Vodacom Call Centre

19th January 2019 i ordered a Samsung Galaxy S9 Plus in LILAC Purple on contract from their online shop. Their website states a consultant will be in contact with you within 24hrs as well as the email. I was the one that ended up having to call and ask about the status of my application and phone. The consultant i spoke to asked for all my information and i had sent it to her within an hour. No response was received from the consultant after i gave her the documents required along with passwords to open the document. I was the one doing a follow up and she wouldn't return my emails if i enquired about the progress of my application. She would say she will get back to me but never did. When i called for the longest time the consultant eventually said there was a backlog on their end and she will get back to me. SHE NEVER DID. I did inform her at the earliest that i will not be able to take delivery for it the following week if my phone application was not sorted as it had been a week already. The very last day of the week she says she can deliver my device and guess what? Its the week when i said i will be away and she said she will call me the moment i got back and i gave her the date of when i will be back by as she had requested this and said will put it in her calendar. Fast forward to that date and SHE NEVER CALLED BAC****! I waited 4 days for her to call back before i eventually called her back and she now quoted me on a different model phone at a price that was not the correct price and she had given away the phone i had ordered to another customer. How is her inefficiency my problem and now there is no stock of the phone i ordered and i have had to WAIT OVER A MONTH . I sent her an email telling her how i was unhappy with her service and SHE NEVER CALLED TO FIND OUT WHY OR WHERE SHE COULD ASSIST.I called the contact centre again and asked to speak to a manager and i was told i will be given a manager and instead the SAME LADY came onto the phone and asked me why i want to speak to her manager and i explained to her and she still didn't put me through to speak to her manager. I have been waiting for over a month for 1 phone ordered over a month ago!! This service is disgusting coming from Vodacom, and i don't understand why i must take a different colour phone of the phone ordered when i had ordered the exact phone and colour i wanted from the beginning. I would understand if there was an error on my side, but there wasn't any.