NN
Nonkululeko N
1 reviews | Active since Jan 2019
31 Mar 2021, 07:21
Disgusting service from Vodacom
I am disgusted with the service I’m receiving from Vodacom after more than 18 years with Vodacom. I traveled domestically and ever since I got off the plane I’ve had no service, flagged it with the team I’m still not getting help. My payments for this service are up to date now when I call it says “my number does not exist” HOW?? The number was working yesterday morning and no one wants to fix my issue. I think it’s time to try another network that won’t treat me like a number.
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Replies (2)
Vodacom's replyOfficial
31 Mar 2021, 08:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2021, 08:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NN
Nonkululeko N's updateReviewer Update
31 Mar 2021, 10:20How will a consultant get in touch with me when you’ve deleted my number off your system and it’s no longer active. I have given my alternative number to your Twitter team there is still no feedback. Vodacom is saying my number hasn’t been active for the past 120 days but I have used the number in the last few days! Please sort this out cos I’m very close to switching networks this is not what me and my family signed up for
NN
Nonkululeko N's update31 Mar 2021, 10:20
Reviewer Update
How will a consultant get in touch with me when you’ve deleted my number off your system and it’s no longer active. I have given my alternative number to your Twitter team there is still no feedback. Vodacom is saying my number hasn’t been active for the past 120 days but I have used the number in the last few days! Please sort this out cos I’m very close to switching networks this is not what me and my family signed up for