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Annette H

1 reviews | Active since Dec 2013

04 Apr 2025, 11:09

Disgusting Service from Vodacom! Blocked from getting help!!

Absolutely disgusting service. I called in February to Migrate to a Top Up Package, so I didn’t go over my data.This was done. However a handset was added to my account for R336 which I saw on the app. I called in for them to correct the error a month ago. I have spoken to Zakithi, Taheer, Arusha, Portia, Shannon, Jenny to name a few. Nothing has been done. Everyone promised to resolve and the unit still reflects on my bill. I am obviously so annoyed that this has not been resolved in a month, yet every agent, except Taheer, could see that I had 3 additional contacts up for renewal and every agent tried to push a sale on these upgrades. UNBELIEVABLE!!! Vodacom cannot even sort out a query, yet they all tried to push a sale. I have been with Vodacom since they opened, had 18 contract and am down to 7. To add insult to injury, from two days ago, every number I call for Vodacom ***,***, 082135 they all have blocked my number stating due to the high amount of calls from my number, they have blocked my number from contacting them in case of *****ulent activity. I have never heard such absolutely nonsensical excuse in my life. Would it not be obvious to check on the system to see why I would be trying to contact them. How do you block a customer from contacting any of their call centres. If they were that concerned call the client. Apart from that, when I did my upgrade, last year, the second month I didn’t get my minutes added that I paid for which they said could be a technical error, but would add them the following month. Obviously this didn’t happened and I left it. However, that consultant said in good faith they were sending a pocket router for free. I have not checked the bill as it fluctuates due to the data going over. Only when this unit of R336 pulled through and I called to log the query did they tell me I didn’t have 6 contracts, I had 7. The guy that helped me, regarding not getting my minutes, opened an extra contract, without my permission. All the above consultants promised to pull the records and resolve this and fetch the unit. The line or unit hasn’t even been used as I didn’t need it but since it was in “good faith” accepted it. Again nothing has been done about this *****ulent transaction. I am on the way to the police station now to lay a charge for the Contract that was open with out my permission. I have been sent from pillar to post, even been told to call there third party -Elite Mobile and Salomi said they also use a third party Commet Technology. Then Veronica said Vodacom has to help me because it’s not them. DOES ANYONE CARE OR know what they are doing!!! This is not the first time I have been given the run around but I have never had my number blocked from calling in. This is absolutely unacceptable. I am highly disgusted with the service of Vodacom and I will not be paying this months account. The joke is I can’t even call them to tell them because my number is blocked.

0
Replies (6)
Vodacom
Vodacom's reply04 Apr 2025, 12:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

AH
Annette H's update08 Apr 2025, 07:56
Reviewer Update
Just what is expected from Vodafone. Generic message and no call. I still cannot call any Vodafone numbers to resolve query if a handset charge if R339 added ti my contract. ALL numbers say due to the high number of calls to Vodacom from my number, they have blocked my number in case someone is *****ulently accessing my phone. If Vodacom can see a high number of calls, surely check the system and see I’ve spoken to 8 consultants and am trying to get this incorrect billing off my account. I will be going to log a case number at the police station today as apart from this handset charge that no one can resolve, a consultant also opened an additional number with no permission from me. Absolutely disgusting service and yet I’ve been with Vodacom since they opened.
AH
Annette H's update08 Apr 2025, 15:28
Reviewer Update
Good day Marley- since the message was not clear I think that was the gents name. Please could you phone me again. Remember Vodacom has blocked my number so I can see you have called from 082135, however, when I try call back, it says due to the high amount of times I have called Vodafone, my number had been blocked from calling Vodacom in case of *****ulent transaction. Never heard anything so ridiculous. Therefore please call me urgently.
Imagine having to use the Hello Peter platform to ask you to call me back. Mind Blowing!!!!!
AH
Annette H's update01 May 2025, 17:20
Reviewer Update
Promises!! VODACOM is a joke!. The ref number u refer to, I’ve never heard of. Another ref number was logged, 5~*** saying close/ resolved- nothing resolved!!Unbelievable! Through the whole process again, Angie from After Sales logged it.
5~***. Since I short paid the units charged over the last 2 months for a handset and 1gig *****ulent contract opened that should have been a promotional deal in my upgrade. So excited to see eye closed/resolved. Oscar at after sales can only see what I can see and everything pulling through Unit, gig in my App, so what was resolved. He said to call accounts. And guess what…. After making 2 calls since the lady time I was blocked, I AM NOW BLOCKED AGAIN… due to my high call volumes so cannot get hold of any departments even accounts. All I’m trying to see is what was the outcome trying and what was resolved and let the accounts department know why this account is short paid. I have a case number for the 1gig contract that was opened without my concent. I will be going to make a case number tomorrow for a unit being changed when I did a migration on the 28 Feb to a Top Up. If in my company service was given like this heads would roll. After over 20 years with Vodacom this is now time to part. Apparently another reference number has been logged, as per Sharshnie Govender. Pathetic!!! I am now since the query started, spoken to 19 consultants. And not one person thought to escalate. Mr Hello Peter, Luanda Nahali, not listening to me, cutting me short and telling me there are plenty platforms to complain. Perhaps u should not be dealing with Hello Peter complaints, as u sounded so half hearted, and it still was not sorted. I also said my lines better be opened to call Vodacom and you insisted I would be blocked for 30 days!! Please pull telephone records. IT did open my line a day of two later but ure attitude did not calm an already irate customer down. No sure ure doing Vodacom justice in handling this platform for Vodacom, perhaps get someone to follow up on all urs false promise, just to look like my problems been address., by u making some notes on Hello Peter. After laying another charge I will drive through to VODAWORLD since I cannot call any numbers. I will also decide, which accounts I can close immediately which I think are 4 , and am shocked and the disgusting With the service received. Not the first time. But this is truly the champion disappointment!!! I would be embarrassed if i represented Vodacom!!!
AH
Annette H's update04 May 2025, 12:02
Reviewer Update
Is any one working on this? . I cannot call VODACOM as every single Vodafone number has blocked me., from phoning Vodacom not phoning out in general.
Query Resolved/ Closed means nothing when the charges for a handset I never receive are still showing on next months billing.
Still got the Gaul, twice to send me a message they are Optimistic I am happy with their service .
My query needs to be revolved
You need to unblock my number from phoning Vodacom-How to do I sort this out through TOBi.?


AH
Annette H's update05 May 2025, 08:52
Reviewer Update
This is absolutely not acceptable. If Vodacom is not prepared to open my line to call them to resolve this issue, no one calls back, I must now drive 140 klm to Vodaworld!! .