Disgusting service from Vodacom

So on 9 november we advised vodacom we are relocating. All the documents were completed and sent to them with a promise of 30 days turn around time. Well the 30 days came and went. We phoned them only to be told its 30 calender days. So we waited. The 30 calender days came and went. We phoned them only to be told that the 30 calender days will only start on the first day of the month after you notify them which will be 1 December. So today is the 4th of January. Today we are told that they have skeleton staff and they dont know when they can help us. They are quick to take the debit order money, but cant perform one of their basic services. I rate them at a minus. Vodacom your service is shocking. I cannot believe you are happy to take your money every month while not having the decency to fullfill your service agreement with a loyal customer. Disgusting!!!!!