Hellopeter
Share Your Experience
CK
Catharina K

1 reviews | Active since Aug 2015

26 Jul 2018, 07:57

Disgusting service from Vodacom and adding charges without my knowledge or consent

Disgusting service from Vodacom. I upgraded and they charged me R2800 without my knowledge or consent. I found out via sms of the charge and when I phoned to try and find out what is going on, I kept being sent from one Department to the other without a single person being able to assist or reverse the charge. The money has now been debited from my account and not a single person who promised to phone back with a resolution has called back. VODACOM is DISGUSTING AND THEY WILL DO ANYTHING TO TAKE YOUR HARD EARNED MONEY.

0
Replies (5)
Vodacom
Vodacom's reply26 Jul 2018, 08:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CK
Catharina K's update26 Jul 2018, 09:24
Reviewer Update
My reference number is : 1- ********** ********** .
Vodacom
Vodacom's reply26 Jul 2018, 09:50
Official

Dear Catharina,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Our attempt to make contact rang to voicemail.

Kindly be advised the above complaint is being investigated.

Warm regards,

Shad

CK
Catharina K's update26 Jul 2018, 09:53
Reviewer Update
Please call me again as I was in a meeting. I cannot wait for another investigation. This has gone on for too long and I have been debited with the amount already. I would like the refund to be affected today.
CK
Catharina K's update27 Jul 2018, 22:39
Reviewer Update
Still no resolution from Vodacom. To add insult to injury an additional charge was debited from my account a day later. Vodacom seems hell bent on making me pay for their administrative failures whilst completely denying my rights as consumer. What more must one do to be taken seriously by the might of Vodacom??? Please do not mark your response as "business has responded " as it is blatant lies. Give me a resolution I can accept, not pathetic excuses and more debits without my knowledge or consent!