Disgusting Service from Vodacom

Account number: I***-7 Cellular number: ***

Good day

It is with great disappointment and disgust I am logging a complaint with your company and ****arney Mall Vodacom store and it’s staff and especially it’s Manager Thabo Mohala and consultant Busi.

In the 12 years I have my contracts with you I have mostly received appalling service. I went into ****arney Vodacom store on the 9th of October 2019 for an upgrade .I was assisted by Busi who seemed less interested and told me she would order the laptop for me from the warehouse and let me know when to fetch it .

She called to advise that they did not have it in black and only red. After confirming with I told her that I would go for the red one as this was for my son. To my surprise the laptop was not what I ordered and without the vouchers they promised with the package.

I have had to follow up with the store where Busi promised to call me back last week Friday and get the HP staff to call me. I received no call until I followed up yesterday. The HP staff member asked me to send him a whats app still no feedback until I sent another message to tell them to cancel everything and I would bring back the laptop.

I am now back from the store to take back the laptop and was told to wait the manager would see me he was still busy with a client. He finished with that client after making me wait half an hour and walked past me locked himself in the store room and told the consultant Busi he wont see me. I have never been so disgusted by a company and staff member in my life. After 4 trips to the store this is the level of service that you give to customers .

Thabo Mohlala should be fired and should not be working for any company that delas with service. He has the nerve to tell his staff that I must wait then walks past me as I am waiting tells his staff he won’t see. I told them that I lo longer want the upgrade and they must cancel as I am disgusted at the service I have received from Vodacom for all these yrears.

I have one more month left on cell with your service provider and would like to cut all ties with you .All my other contracts I decided not to renew or upgrade because of service like this.

I have left that laptop at the ****arney Vodacom for the following

1. I NO LONGER WANT the upgrade and anything to do with your company and must be cancelled it as it is firstly not what I ordered and I did not receive everything promised on that package. I am not willing to do business with you and will not be forced to have a business relationship that benefits you financially and continuously *****s me as a customer. 2. I DO NOT want to deal with VODACOM as my cellphone service provider .From your call center to your stores the service is despicable

Cancel the upgrade with immediate effect and refund R150 I paid to the store you have up until the 28th October 2019 failing to do I will reverse all instalments until this is fixed,

1. I will reverse the current debit order on the 28th of October and deduct R150 I paid at the shop and pay you the difference 2. If you debit my account for the upgrade that is supposed to be for the canceled in November I will reverse this as well ad take this further

If a whole store manager refuses to assist me why must I deal with your company .You seriously need to address Thabo Mohala’s arrogance and rudness. I want feedback on this.

CANCEL YOUR UPGRADE,REFUND MY R150,TAKE YOUR LAST INSTALMENT IN NOVEMBER AND CANCEL THE CONTRACT AND NEVER CONTACT ME AGAIN