nK
nadia K

1 reviews | Active since Mar 2013

01 Dec 2019, 20:06

Disgusting Service from VODACOM

I can actually not even give Vodacom one star but is suppose I have to give it something. They are truly not worthy of a star in my opinion. I received a message on Monday to say that my number was ported to MTN, and apparently you only have 40 minutes to stop this by replying to the SMS with a 1. Well I do have a job and cannot always reply within 40 minutes. So I phoned Vodacom to reverse the porting of my number, which they apparently did but said it will take about 5 days. I had a fight with the call centre agent as I did not give consent for the port and did not reply within the ridiculous timeframe of 40 minutes. I asked the Vodacom call centre agent if i should then go to MTN and she said yes that would be the best option, so instead of trying to help me, she would rather just send me to MTN, well maybe I should have done that. I then phoned MTN on Tuesday morning to ask them to reverse the porting they indicated that it would take up to 2 hours, I just have to put my phone off. I have done that. Saturday 30 November I phoned Vodacom: 1st there is no option to speak to a human consultant 2nd the options are so limited I cannot choose what i want 3rd when i finally got to speak to a consultant i asked why I cannot receive calls from other networks other than Vodacom, she said that my phone was not activated again on Vodacom but she will do it but it will take 24 hours 4th more that 24 hours later i can still not receive calls from other networks 5th again i tried calling the call centre and to no avail i could get hold of a call centre agent, apparently you can speak to a robot and ask him questions, i asked to speak to a consultant, well he sent a message to say that someone will call me within the next few minutes: this was 09:30 this morning we are now at 20:04 still no call from Vodcom and still no calls from other networks. Will someone call me or should I really just go to MTN, maybe they have better service. Disgusting service from VODACOM!!!!!!!!!!!!!!!!!!!!!!! and i have been a client since 1999

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2019, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
nK
nadia K's update03 Dec 2019, 12:11
Reviewer Update
And still no one at Vodacom has bothered to phone me back and when you speak to a consultant they are to lazy to do their work so the just hang up.
i am so so so disgusted in this freaken service provider