Disgusting service from Vodacom

<p>I app**** online for a contract. The contract was approved and I was informed via email that delivery would take place in 2 days. I received a box 2 days later with only a sim card and no device. I contacted Vodacom online, spoke to Shaista and was told that they had a problem with their system and was correcting it and I will receive a device. The admin department would sort it out and I should email them which I did. I received an email to say they were working on it. Days later and no feedback, I call back and am told there is no phones in the admin department, Shaista cannot assist me, I must email the department. The staff in the online department insist that they cannot help. My account is then debited for the full amount of the contract and I have still not received the device. I call back and Shaista and colleagues cannot assist and I am told to email the admin department again. Vodacom takes my money for services not rendered and no one can assist. Me as the customer has to email their departments for assistance. Shocking and disgusting service from Vodacom online. My problem still not resolved, no device received and money taken out from my account.</p> <p> </p>