disgusting 'service' from Vodacom

<p>I changed my banking details and myself and my bank notified Vodacom of the changes. Vodacom has never bothered to change this. every month my wrong account is debted and payment fails I then get charged by my bank for this and vodacom charges me as well!!!</p> <p>every month I have to phone Vodacom as they suspend my line even though I always make payment. when I phone I get transfered from department to department as no knows what they are doing - I spend hours on the phone and get nothing resovled. why must I be billed for Vodacoms incompatanice????</p> <p> </p> <p>Vodacom keeps telling me my account is in arreas but the statement I am sent every months shows nil in arreas and if I check my statement online this to shows nil in arreas!!! how can this ALWAYS be different???</p> <p>I have now told Vodacom to cancell the debit order but Vodacom still thinks its ok to debit my account by R500 and send me a letter to say R400 is in arreas (they cant even get the amount correct)</p> <p> </p> <p>why can you never speak to someone who knows whats going on and sort out a problem. why must I pay extra for terrible service???</p>