Disgusting service from Vodacom

<p>I cancelled my Vodacom contract effective end October 2016 and reverted to prepaid. During the transition which was effected on the 30th October I experienced problems with not being able to make outgoing calls or send outgoing SMS even though I had purchased airtime and data. </p> <p> </p> <p>It took 7 phone calls over 5 days dealing with absolutely *********** call centre agents to eventually have the problem "resolved". In the end even after speaking with the solutions team, I was told I needed to do a sim swap. Did so in store.</p> <p> </p> <p>On the 30th November I again couldnt make calls or send sms (even though I have purchased airtime and data). Have sms confirmation of purchases, but when I do a balance enquiry using *111# all balances show as 0. Went in store and they called the call centre on my behalf as I was unwilling to put myself through that torture again. All that they could do was log a service request for me.</p> <p> </p> <p>I have to date note receieved any sms confirming the service request has been logged. I've now called the call centre again, after speaking to 2 *********** agents who simply transferred me elsewhere I spoke to Mzwakhe who couldnt do anything to assist except log another service request.</p> <p> </p> <p>The frustration that dealing with Vodacom has caused me in the past month is mind boggling. The service is disgusting, you are passed from person to person without help. Each person doing to bare minimum just to get you off the call. </p> <p> </p> <p>I am now so glad that I've cancelled my contract as Vodacom do not deserve my business! Have been a loyal Vodacom customer ever since my first cell phone in the 90's! Am definately going to move to a different provider. </p> <p> </p> <p> </p>