Disgusting service from Vodacom

I am very disgusted and beyond disappointed at the level of service received from Vodacom. I have called the cancellation department since October and asked for my contract to be stopped as the contract has came to an end. I have been promised that the contract is cancelled but up to date the contract is still active. When I went to make a payment at Vodacom store I asked them and they advise me to report this issue on Hello Peter as it’s the only way that it will be resolved. I am a nursing sister and works at a emergency department dealing with the stress of Covid 19 now I still need to struggle with Vodacom. My contact number is *** it’s the number for the contract wich needs to be cancelled . I’m still awaiting your call. Vodacom.