WB
Wesley B
1 reviews | Active since Jul 2020
30 Jul 2020, 09:59
Disgusting service from Vodacom
Seriously disgusting service received from Vodacom Fiber. My router was installed on Friday, and despite several phone calls, where by no one was able or willing to assist me properly, i still have not got any feedback and the internet is still not working. I have requested several times as well that a manager phone me to assist in sorting this out and i also still have not had a phone call from anyone. it has now been 5 days of my phoning and following up with Vodacom and no one has gotten back to me or resolved the issue.
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Vodacom's replyOfficial
30 Jul 2020, 11:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2020, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WB
Wesley B's updateReviewer Update
31 Jul 2020, 18:18So it has now been 2 days since my first complaint and still vodacom has done nothing to resolve this. Your service is pathetic. If I ran my business the way vodacom runs theirs I would have been out of business years ago. I am disgusted that a loyal customer of over 20 years gets treated like this by vodacom.
WB
Wesley B's update31 Jul 2020, 18:18
Reviewer Update
So it has now been 2 days since my first complaint and still vodacom has done nothing to resolve this. Your service is pathetic. If I ran my business the way vodacom runs theirs I would have been out of business years ago. I am disgusted that a loyal customer of over 20 years gets treated like this by vodacom.