Disgusting Service from Vodacom

Dear Vodacom. I'm utterly disappointed at the level of service your call centre staff spoke to me and did a disservice to me as a customer that has used this network for over a decade. I called the call center on the 5/08/2019 with two queries I needed attended. I spoke to Ambiani to try and understand why Vodacom had blocked me from calling the call center and instead wanted to communicate with me via sms through their robot system. I reiterated to her over 10 times that I was not interested in that process she should rather escalate the matter to her technical support team. She refused and told me this can't be done. I then spoke to her "supervisor" Tintswalo who then told me blatantly that I was a "nuisance caller" hence I was blocked. So there is nothing that Vodacom will do to assist me up until "Tobi" decides to unblock me. So basically I was told to stuff off because of my constant calling to Vodacom regarding their very faulty "ticket promos" that was constantly billing me incorrectly. Hence there was a back and forth with the call center. I'm appalled at your staff for lacking the s****s to solve simple queries and have basic telephone etiquette. My second query went unattended because your supervisor was simply not interested and told me to do as I please....

Strangely enough. I immediately start having connection issues with my network and Internet connection soon after I spoke to your staff.

I haven't been able to use my phone properly since then. So is this the way Vodacom handles it's business? From a very long serving customers point of you. I'm extremely disgusted by the way you do business. Your client care service has gone to the dogs and there is no way I will maintain a relationship with such a company. ***