DISGUSTING SERVICE FROM VODACOM

I have been a Customer with Vodacom, probably as long as they have been running. I have had a Contract in my personal capacity, and I have 3 Contracts in my name. I went to Vodacom in Fish Hoek to apply for an upgrade for one of my contracts and was told that it would be better placing all contracts in my company name as all our cell phones are for business use. I filled out all the necessary documentation on the 2nd January 2019, I was told that on a Friday they needed to turn it off for abit to do a reverse transition. I have been dealing with Chatz Cellular in Fish Hoek, who has been contacting Vodacom regarding this continuously and are having no reply from you. Chatz has been extremely helpful, but I am finding the service from Vodacom in getting this sorted ASAP is absolutely disgusting, I have never in my life experienced such horrible service, no body comes back to you and you are treated like just another pawn on a board. Either you want my business or not? When you have been a Customer with Vodacom for more than 20 years and you get treated with such little regard its pretty horrifying. I would like this matter sorted out so I can get my upgrade that was due in December 2018. Hoping I get better service in future.