AB
Ajith B

1 reviews | Active since Dec 2020

09 Feb 2021, 07:59

Disgusting service from VODACOM

My problem with Vodacom Business LTE has not been resolved as yet. My business line does not work & my internet keeps working intermittently. Trying to port my number from Vodacom back to Telkom is a nightmare. Keep getting the runaround from Vodacom. Seems like they are pulling for time. I cannot cancel the contract with Vodacom until my number has been ported over to Telkom. All emails get diverted to an automated service. Agents seem to be hiding behind this service because you cannot get to an agent to sort this out. A ploy by Vodacom to hold on to the contract & keep invoicing you. This is DISGUSTING service. Subject: RE: EC-16BO-2J4RQI Port in Request For Mr DK Brijlal. Person by the name of ZAHEER seems to be handling this. Please could someone assist!

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2021, 08:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team