Disgusting service from Vodacom

I have a FTTH connection with Vodacom. On 16 July, I logged a call to have my service transferred from my current location to a new location. After numerous calls to Vodacom, I have still not received any notification that my service will be moved. I have now been without internet for two weeks and Vodacom have debited my account for the new month. No-one at Vodacom is able to help me. The service that I have received from Vodacom is pathetic. When I called the call centre, I wait no shorter than ten minutes each time. I then have a six minute conversation with someone who tells me that they cannot help me. Disgusting service.