GB
Garreth B

1 reviews | Active since Jul 2018

10 Jul 2018, 16:24

Disgusting Service From Vodacom

I app**** online for a new contract and they called me after the call i waited 5 days and no delivery was made, I then called them to find out that they cancelled the contract because they couldnt get hold of me for delivery...and supprising enough they never even called. so i re app**** and ony received a call a week later and was told i would get the phone in 3 working days and still waiting.. very disgusting service.

0
Replies (2)
Vodacom
Vodacom's reply10 Jul 2018, 22:50
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jul 2018, 11:50
Official

Good Day

Kindly note that your query has been escalated to our Sales team who are currently investigating the matter. They will be contacting you to be providing further feedback.


Regards
Dominic