Disgusting service from Vodacom

I had a contract on my ex husband contract. During the month of May I went to Stellenbosch whom I know for many years. I wanted my own contract due to divorce.

I received an sms to remind me about my debit order that was returned, but I had no notification that such an insident happened. I went to the branch and I paid the said amount. Not to mention a penalty of R 100.00 added immediately, but still I was upset for the fact that no debit order was returned by my bank. I paid R 893.00 with my Nedbank card. This was paid on 22/05/2018.

On the 13th of June I was contacted by Vodacom to remind me again about an outstanding amount. I said that I have already paid in May and will send proof of payment as soon as I get home. I duely did just that. First my e mail was returned as the e mail address was incorrect. I phoned Stellenbosch branch and they supp**** me with the correct one.

On 18/06/2018 I went to Stellenbosch branch again and there I found out that the amount was paid into the wrong account ..... not by me but by the consultant who used my ex husbands account ..... which means that it was his account being in arrears and me being on the same contract received an sms. I also received an sms from my bank showing that a debit order of R 1298.33 was deducted from my bank. I received an invoice by the consultant showing that I owe R 405.59 and it was only due on the 15th as I have asked for that date by signing my contract. I told the consultant that I was going to have the debit order of R 1298.33 returned as there was a dispute on my payment being made incorrect. I did return the debit order. The consultant sent an e mail on this same day to Vodacom asking for assistance, and up and till now no assistance whatsoever. On 22/06/2018 I was busy with a call when my call suddenly was cut and I then trying to find out if my airtime was finished only to find out that my phone was blocked and showed that I was no owning R 1399.21. I phoned customer care only to listen to music and to find out that my account has now been handed to the legal department. As I tried to explain what happened, I only got the same reply that I owe R 1399.21. Nothing about an email that was received and attended to. Eventually I had to rate them, which I did by typing 1 . This means very bad service. I carried on and eventually I put the phone down.

I phoned the Stellenbosch branch and the consultant was shocked and said that I must come on 23/06/2018 so she could assist me. I could not as I have no transport and currently residing in Durbanville. On 23/06/2018 my friend took me to the Cape Gate Vodacom which is the closest. What an experience that was. The reception utterly poor. I explained that I needed assistance with my account and immediately I was informed that they could not help as I must phone the accounts department. I tried to explain but no proper assistance was offered. I said can I at least pay the amount of R 405.59 which I have an invoice for. The consultant went to her computer and immediately said that my account showed zero and the account has been blocked and she cannot help. She refered me to the Vodacom 4U on another level. I went to that shop. The same app**** here as the first shop ..... the assistance is utterly poor not to talk about being helpful and friendly. I managed to pay the outstanding invoice at 10h08 and I asked if my account will be unblocked as this is my business number and I could not reach any of my clients since yesterday 16h15.

I am very unhappy about the way I was treated, secondly because no one has rep**** to the e mail that was send and thirdly no one from the legal department tried to make contact with me to resolve the matter.

It is now 12h42