Disgusting service from VODACOM

I have been a customer of Vodacom for more than 15 years. I decided to cancel my contract at the beginning of March once my 24month contract had expired. Reason being that Cell C offered a much better deal.

Firstly I was told that I could not cancel my contract between the 1st and 5th of each month. I then phoned a second time after the 5th of March and spoke to a consultant who then encouraged me not to cancel my contract. I was told that he would get back to me the following week, which he did after I had followed up. It took another two weeks to get the contract upgraded and to get the phones delivered to my house. Vodacom said they would match Cell Cs deal.

I eventually received the phones. My new contract was supposed to start 1 April 2018. When I woke up on that day, I was able to phone but had no data/internet connection. 10GB was supposed to be loaded to my number.

Today is the 23rd of April and I still have no internet connection on my phone.

I have spoken to multiple people at the call centre and each person refers me to another. No one is able to help me. At the vodashop in Clearwater Mall I was given an email address of someone at the CEO's office and again NO response to the email I sent.

I have also been in contact with a supervisor at the upgrades department of the call centre named Jenny. She was supposed to load 5GB of data onto an additional number for me to use in the mean time, but still no data has been loaded. I spoke to her before the past weekend and had to call her after the weekend to remind her of the data. She said that I had to phone another guy named Andre at the call centre because she had asked him to load the data. It still has not been done.

I have done a sim swop as requested by Jenny and the phone has been checked by technicians. I was also instructed by people at the call centre to manually change settings on the phone which I did. Still no change.

I received an email from a technician stating that I had to restart my phone as settings have been reset and that I had to reply to the email with feedback. I did this a few days ago and still no response.

This is totally unacceptible. I run my business off my phone. Vodacom now costing me money on a daily basis.

The last time I called the call centre, the agent who eventually answered the phone simply cut the call due to bad signal and instructed me to call back from another phone. I will not waste my time by phoning in to the call centre again.