Disgusting service from Vodacom

I have recently been eligible for an upgrade, I went to the one branch in Fichardtpark Southern Centre Bloemfontein, they put in a quote for me for the iPhone x 64GB, however I changed my mind and decided to opt for the 256GB. I went into their branch today and there was just chaos and no order, so after waiting for almost 20 minutes, I decided to head to the other branch in Mimosa. The branch in Mimosa had the 256GB and was able to help me, we then tried contacting the branch in Fichardtpark to cancel the quote so that I could proceed with my upgrade and no one was answering the phone, we've called almost 20 times and still nothing. Service is just disgusting, my only solution would be to drive all the way back to that branch to try and cancel the quote. The only reason I've stayed with Vodacom is because I've always been with Vodacom, definitely not because of their exceptional service.

The numbers and contact details on the Vodacom website aren't even updated, we had to get the number from the consultant, otherwise we would have been sitting with calling an non-existent number.