Disgusting service from Vodacom

On Tuesday the 24/03/2015 at 8:26 I sent a fax to vodacom requesting my itemised billing to be mailed to me, I was told that the turn around time is 24hours, 24hours later I called vodacom to ask what is happening as 24hours as since passed, I was told by the lady that they can't send the documents because they didn't get my ID copy, I then sent the ID copy and I was promised the same turn around time with the ref:S3-80OID-DRFDF, and 24hours passed and guess what....? nothing happened, I called AGAIN, this is now 72hours after, I spoke some rude girl,(I'm gonna say girl, cause she doesn't deserve to be called a lady), who transfered me to her team leader by the name of Lerato Mositoane, who AGAIN promised me that the documents will be sent to me by the end of business Thursday, and to my suprise nothing happend, I sent an email to vodacom expressing my dissatisfaction of the service I am getting, and AGAIN no response, I have been a Vodacom client since I was in high school, if my memory serves me correct, I have been a vodacom client since 2006 and I convinced my wife to change to vodacom, but now I am regreting all this, this is really ****ed up service