SB
Simon B

1 reviews | Active since Feb 2015

31 Mar 2016, 11:35

Disgusting Service from Vodacom

I complained to Vodacom about the incorrect billing on 08 March 2016 and haven't had a concrete solution to the problem, the last time was about two weeks ago and the consultant promised to investigate the billing for Feb and at the same time the statement for March was outstanding. They deducted R1,655.81 from my account without the resolution for both months that I queried. I don't know if the amount is for two months(Feb & March), to make things worse!!<br> <br> I've requested itemized billing ages ago, I guess that will never happen, please do me a favor and let know what the outstanding amount is so that I can settle the bill/contract and move on.<br> <br> The line in question is *** and I can be contacted on ***. I've also requested for a limit on this line, I won't be surprised if not actioned!!<br> <br> Your urgent Modi, I'm not very pleased with her empty promises, please refer to your recorded calls made to *** and listen very carefully!!!<br> <br> Last I heard was you were migrating to a new system and therefore couldn't access other information!!!1

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2016, 11:59
Official
Hello simonbopape,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team