Hellopeter
Share Your Experience
LM
Les M

1 reviews | Active since Aug 2012

23 May 2022, 12:58

DISGUSTING service from VODACOM

Good day

I have 2 lines from vodacom and the contract ended July 2021.

I then called for a cancellation and also set an email on the 27 October 2021 to request a cancellation.

On the 20th I was trying to blacklist a phone and then I was made aware that my account is active and in Legal for amount just over R1900.

Since then I have been calling to Legal, spoke to a rude Audrey Keupilwe, who told me she can't help me as i didn't cancel with her. She says I'm claiming that I sent an email as well.

She then sent me to cancellation for call recording who then sent me to customer services.

I want these account closed and note I will not pay that amount as I requested a cancellation.

What steps were taken to let me know that this account is in legal.

Sort it out! I'm tired of calling vodacom without resolution

0
Replies (2)
Vodacom
Vodacom's reply23 May 2022, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LM
Les M's update23 May 2022, 15:50
Reviewer Update
I STILL CAN'T ENTIRELY AGREE UNTIL I LISTEN TO THOSE RECORDINGS. HOW DO I KNOW WHAT YOU HAVE DONE WITH THEM. I KNOW I CALLED AND REQUESTED A CANCELLATION. ANYWAY KEEP THAT ACCOUNT SUSPENDED. IT DOESN'T ADD ANYTHING TO MY LIFE. I WILL NOW ESCALATE THE MATTER. I'M NOT GOING TO PAY R1900 FOR NO SERVICES, FOR SOMETHING YOU WERE SUPPOSED TO DO AND DIDN'T. NEVER.