Disgusting service from retention's department *** opt 2

<p>I called in this morning to enquire about my settlement amount on my cell contract, 1s call soke to a lady and she verified by asking 10 questions and when I told her why I was calling she dropped the line and I had to rate her service. Called directly after the call dropped and had to wait for a long time before my call was answered and the I was unfortunate enogh to speak to a lady Lydia Bower as I was explaining to her what had happened she sarted laughing at me and I asked her what did she find so funny, she was extremely rude and refused to put me though to her supervisor and said he was in a meeting, I asked to speak to someone else senior and she refused, I asked for all her detail and she placed me on hold while I was still speaking to her, I asked why she placed me on hold and that she was extremely rude to do that and she dropped the call. I called a third time and spoke to Thomas Matshabala and he finally asssited me to get what I wanted. Thank you Lydia for making sure that I cancel my contract with Vodacom and I will get my wife and family to do the same!!! With service like that you dont even need to have a retentions department!!!</p>