Disgusting Service from Legal Department

<p>I have been a Vodacom Customer for the last 12 Years with 2 numbers contracted to my account - I have been receiving my account regularly via email - But from Nov 2016 I notice that my account was Changed to a name that is not me - and that my account now has 2 additional numbers added to it - however - I am only debited the 2 original numbers - when I wanted to buy a house I was told I am blacklisted as I owe Vodacom money on the 2 new numbers added to my account (which is not my account now)- when I queried this with Vodacom it turned out that according to their records the account no longer is mine but they are still debiting my account - I have been trying to call Vodacom since DEC 2016 to ask how they managed to change my account to another name without letting me know - I even went to HOME AFFAIRS to see if my ID was ****** - it was not - Basically Vodacom just went in erased my name and added the new name to my account number - No one can explain to me how they did this - I have been put on hold - only to be cut off - I have been told I need to relax as this is not Vodacom’s fault - I sent emails (23 DEC) to the Legal dept and received an Automatic reply that someone will get back to me - Its 9 Jan 2017 NO ONE has called - I have to call - I called 3 Jan and was told I must be patient as its holiday time - I was then cut off - I have never in my life received such POOR service from anyone - This is Vodacom’s mistake - they used my ID to erase my name and add another name to my account - I have proof that I am the owner of the account - I sent through countless documents to prove this and as of yet I was told it is with Legal and someone will look into it - However - I am STILL BLACKLISTED DUE TO THEIR ERROR - I cannot buy my house!!! They are ruining my Credit record - I have also asked them how their accounts dept could allow something like this to happen when anyone who opens an account must be RICA and FICA - So my question is who in Vodacom is *****ing ID numbers and erasing account names - This is appalling and disgusting - I have yet to hear from anyone from Vodacom! And to make matters worse – The more I try to tell them that they can not call me to rectify the error as they have now linked the account to the new person – I have been trying to tell them to call me on the number that is actually linked to the account but according to their record it is not in my name – So I need to ask VODACOM – HOW ON EARTH will you help me if you cannot even get your account system straight!</p>