Disgusting service from Fiber Activations

This is now my third attempt at getting help via Hello Peter - each time i get a reply to say a consultant will contact me, however, nobody has contacted me. I sent a request on 7 December and 10 December. I have still not been assisted by Vodacom - my fibre was installed on the 7th December and my router has till not been configured: References: 7th Dec - SR*** 10th Dec - SR201210 - 953086 11th Dec - SR*** I have now made in total over 25 calls to vodacom - each time I am told it has been assigned to an agent to assist with activation. However, when the consultant helping me tries to get hold of this person they are not online, are now answering emails and not accepting the Sykpe calls. As mentioned before, I am on unpaid leave since 1 December when my fibre was supposed to be installed. Same was only done on the 7th December, and since then my router has still not be configured / activied. Please can someone help me