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Shimone P
1 reviews | Active since Feb 2021
22 Feb 2021, 08:21
Disgusting Service from Employees to Customers
Terrible Service. I have had a ***** case open since LAst week. I have been sent from Piller to Post and get told to contact this department and that department. When contacting all these departments i am getting the Phone put down in my ear the whole time. I am Starting to see a Pattern occur when it's vodacom Possibly leaking my Information out and causing all of this issues
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Replies (3)
Vodacom's replyOfficial
22 Feb 2021, 09:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2021, 09:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shimone P's updateReviewer Update
23 Feb 2021, 08:49Same Old Response . I have been waiting for a Consultant to contact since i logged the ***** issue. Only had 1 person contact me and since then haven't heard anything. I am on Prepaid and not contract i haven't been on contract since 2019. SO i am wanting a Letter to confirm my account is officially closed with Vodacom and my credit report updated as well. Since it still show that my details are still open with Vodacom. This just shows that Customer service is the last thing on Vodacom minds. They don't care about Customer service.
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Shimone P's update23 Feb 2021, 08:49
Reviewer Update
Same Old Response . I have been waiting for a Consultant to contact since i logged the ***** issue. Only had 1 person contact me and since then haven't heard anything. I am on Prepaid and not contract i haven't been on contract since 2019. SO i am wanting a Letter to confirm my account is officially closed with Vodacom and my credit report updated as well. Since it still show that my details are still open with Vodacom. This just shows that Customer service is the last thing on Vodacom minds. They don't care about Customer service.
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Shimone P's updateReviewer Update
25 Feb 2021, 10:17So been Over a Week since this has Happened and To date i still have not had any form of someone contacting me telephonically. TO what i Expected the service is totally disgusting and i am not surprised. NO customer Service. This is disgusting how you at Vodacom treat people. I would like someone to call me today and send me a letter as well so i can instruct my bank to block all future deals from vodacom comming near my bank account
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Shimone P's update25 Feb 2021, 10:17
Reviewer Update
So been Over a Week since this has Happened and To date i still have not had any form of someone contacting me telephonically. TO what i Expected the service is totally disgusting and i am not surprised. NO customer Service. This is disgusting how you at Vodacom treat people. I would like someone to call me today and send me a letter as well so i can instruct my bank to block all future deals from vodacom comming near my bank account